Nova Clinic added 1,400+ verified Google reviews in 6 months.

Challenge

Nova Clinic had 80 outdated reviews and a 3.9-star rating despite outstanding patient care. Prospective patients searching locally saw a profile that undersold the clinic — and chose competitors with better-looking listings instead.

Approach

We built an automated post-visit review request workflow over WhatsApp, optimized GMB across all six locations and trained the front desk on response templates — so every happy patient got a frictionless way to say so, and every review got an on-brand reply.

• 01GMB optimization across 6 clinic locations
• 02Post-visit WhatsApp review request workflow
• 03Response templates + 12-hour SLA
• 04Quarterly reputation review with leadership

Outcome

In six months, Nova Clinic added more than 1,400 verified Google reviews and moved from 3.9 to a 4.8-star average. Map-pack appearances rose 218%, and walk-ins attributed to Search grew 62%. Reputation stopped being a liability and became the clinic group's most reliable acquisition channel — measured quarterly, location by location.